{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Australia is free on orders of $90 or more; a flat $27.50 delivery charge applies below that, and an express upgrade is available at $27.50 on any order.",
    "content": "Shipping and delivery Last updated: 3 September 2026 What delivery costs Delivery is free on orders of $90 or more . Below that,\ndelivery is $27.50. The exact charge is shown in your basket before you pay, and the\nfigure includes GST. An express upgrade is offered in the basket at $27.50\nwhen it is available for your address. How long it takes We handle and pack orders within 24 to 48 hours. After that: Australia: 5 to 7 days New Zealand: 5 to 7 days Transit time varies by location, and the handling time above is on top of it. Tracking You will get an email with a tracking number once your order ships. Items in the same\norder may travel in separate packages for logistical reasons, so a partial delivery is not\na missing order. You can also use the Track Your Parcel page. If something goes wrong in transit If an order is lost in transit, tell us and we will refund or replace it. If it arrives\ndamaged, the consumer guarantees under the Australian Consumer Law apply and we will put it\nright at no cost to you. Contact theteam@concretemouldshop.com.au .",
    "url": "https://concretemouldshop.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Australian law gives no automatic cooling-off period on an online order. This store's own policy is 15 days from purchase to return an unused item in its original packaging, with a $29 per-order packing and handling fee and the buyer paying return postage. Faulty, damaged or misdescribed goods are covered by the consumer guarantees under the Australian Consumer Law, which cannot be excluded and carry no fee.",
    "content": "Refunds and returns Last updated: 3 September 2026 If you are not happy with your purchase we are here to help. This page sets out how\ncancellations, change-of-mind returns and faulty goods are handled. Cancelling an order Any order can be cancelled at no cost until it ships. Most orders ship within 24 hours,\nso if you need to change or cancel one, contact us within 12 hours of ordering. A\n12.5% service and processing fee applies to cancellations. Once packing and\nshipping have started the order can no longer be cancelled, and the return terms below\napply instead. Changing your mind Australian law gives no automatic cooling-off period for an online order, so this is our\nown policy rather than a legal right. You have 15 days from the date of purchase\nto return a product for an exchange or refund, for any reason. To be eligible the product must have been bought in the last 15 days, be in\nits original packaging, and be covered by a receipt, order confirmation or other proof of\npurchase from this website. We cannot accept returns of items bought from a third-party\nretailer. On a change-of-mind return a non-refundable $29 per-order packing and\nhandling fee applies, the item must be shipped back to the warehouse it was sent from, and\nreturn postage is at your cost. Refunds are processed 24 to 48 hours after we receive the\nitem, back to the original payment method, or held as credit if you would rather. Faulty, damaged, incorrect or missing orders Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Those consumer guarantees cannot be excluded, and nothing above applies to them: if an\nitem arrives faulty, damaged, missing parts, not as described, or does not arrive at all,\ntell us and we will put it right at no cost to you. No $29 fee applies,\nand you do not pay return postage. Depending on the failure you can ask for a repair, a\nreplacement or a refund, and for a major failure the choice is yours. Starting a return Email theteam@concretemouldshop.com.au with your order number and what has gone\nwrong. Support is available seven days a week and we aim to answer within 24 hours. An\nexisting case already open with our shared case desk at caseresolution@customersupport.care carries on\nthere.",
    "url": "https://concretemouldshop.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How {{ site.name }} handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated: 3 September 2026 This policy explains how Concrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), handles personal\ninformation when you browse this website, place an order or contact us. It is written\naround the Privacy Act 1988 and the Australian Privacy Principles. What we collect When you order we collect your name, email address, delivery address, phone number and\nthe contents of the order. When you contact us we collect what you send us. When you browse\nwe collect standard technical information such as IP address, browser type and pages\nviewed, and, if you consent, analytics identifiers. Payment is handled by our payment providers. We receive confirmation that a payment\nsucceeded and the last digits of the card; we never receive or store a full card number. Why we use it To take and deliver your order, to answer support requests, to keep the tax and business\nrecords the law requires, to prevent fraud and abuse, and to run and improve the website.\nAnalytics and marketing cookies are used only if you consent, and consent can be withdrawn\nat any time from the Cookie Policy page . Who receives it Only those who need it for the purposes above: our payment, delivery, warehousing,\nhosting, email and fraud-prevention providers, our professional advisers, and a regulator\nwhere the law requires it. Some of those providers are located outside Australia, so your\ninformation may be disclosed overseas. We do not sell personal information. How long we keep it Order and tax records are kept for the period Australian law requires. Support\ncorrespondence is kept while it is useful to answering you and for a reasonable period\nafterwards. Everything else is deleted or de-identified when it is no longer needed. Security We take reasonable technical and organisational steps to protect personal information,\nbut no internet service can promise absolute security. Your rights You can ask us for access to the personal information we hold about you and ask us to\ncorrect it. Email theteam@concretemouldshop.com.au . If you are not satisfied with how\nwe have handled your information or your request, you can complain to the Office of the\nAustralian Information Commissioner, the privacy regulator under the Privacy Act 1988, at\noaic.gov.au. Contact Concrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Administration Australia: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email: theteam@concretemouldshop.com.au . Please have this policy reviewed by a qualified Australian privacy adviser before\nlaunch.",
    "url": "https://concretemouldshop.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use concretemouldshop.com.au and buy from {{ site.name }}.",
    "content": "Terms and conditions Last updated: 3 September 2026 These terms apply to concretemouldshop.com.au, operated by Concrete Mould Company Australia, a division of\nBuyFactory Direct Pty Ltd (ABN 30 656 628 938). Read them with the Shipping and Delivery , Refunds and Returns , Privacy\nPolicy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. Prices are shown in Australian dollars and\ninclude GST. Delivery and the full order total are shown before you pay. If we find a\nmaterial error in a price or description, we will contact you before we fulfil the order. Orders and payment Submitting payment is an offer to buy. An order is accepted when we confirm we can\nfulfil it. Card and PayPal payments are handled by the payment provider, and we never ask\na customer to email full card details. Delivery Delivery destinations, charges and times are set out on the Shipping and Delivery page . Delivery is free on orders of\n$90 or more, and $27.50 below that. Cancellation, returns and faulty goods You can cancel an order at no cost until it ships. After that, and for change-of-mind\nreturns, the terms on the Refunds and Returns page apply, including the 15-day window. Australian law gives no automatic\ncooling-off period for an online purchase, so that window is our own policy rather than a\nlegal right. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Those rights are separate from, and are not limited by, anything on this page. Complaints and disputes Email theteam@concretemouldshop.com.au and we will look at each case\nindividually. These terms are governed by the law of New South Wales, Australia, and you\ncan also take a consumer complaint to the Australian Competition and Consumer Commission\nor your state or territory consumer protection agency. Business details Concrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd. ABN 30 656 628 938. Administration Australia: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Email: theteam@concretemouldshop.com.au . Please have these terms reviewed by a qualified Australian consumer-law adviser\nbefore launch.",
    "url": "https://concretemouldshop.com.au/terms-and-conditions/"
  }
}