Contact us
Questions about a mould, measuring the area, your order or delivery? We are happy to help.
If your question is about where an order has got to and you already have a tracking number, try the track your parcel page first. Tracking numbers are issued once the parcel has actually been shipped, which is usually 24 to 48 hours after ordering, so there is nothing to look up before then.
Our shipping page covers delivery cost, timing and customs, and the refunds and returns page covers cancellations, returns and faults.
The 30 questions at the foot of every product page answer most of what people ask about the moulds themselves: sizes, materials, how much concrete a pour takes and how to colour it. If none of that answers your question, write to us and a real person will reply.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameConcrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd
- Administration AustraliaSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- ABN30 656 628 938
- Phone+66 98 391 3877
- Emailtheteam@concretemouldshop.com.au
Include the product name or the order number. Never send card details or payment credentials by email or through this form.
Orders over $90 ship free with tracked delivery (a flat $27.50 applies below that). See Refunds & Returns and Shipping for the full details.