Privacy policy

Last updated: 3 September 2026

This policy explains how Concrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), handles personal information when you browse this website, place an order or contact us. It is written around the Privacy Act 1988 and the Australian Privacy Principles.

What we collect

When you order we collect your name, email address, delivery address, phone number and the contents of the order. When you contact us we collect what you send us. When you browse we collect standard technical information such as IP address, browser type and pages viewed, and, if you consent, analytics identifiers.

Payment is handled by our payment providers. We receive confirmation that a payment succeeded and the last digits of the card; we never receive or store a full card number.

Why we use it

To take and deliver your order, to answer support requests, to keep the tax and business records the law requires, to prevent fraud and abuse, and to run and improve the website. Analytics and marketing cookies are used only if you consent, and consent can be withdrawn at any time from the Cookie Policy page.

Who receives it

Only those who need it for the purposes above: our payment, delivery, warehousing, hosting, email and fraud-prevention providers, our professional advisers, and a regulator where the law requires it. Some of those providers are located outside Australia, so your information may be disclosed overseas. We do not sell personal information.

How long we keep it

Order and tax records are kept for the period Australian law requires. Support correspondence is kept while it is useful to answering you and for a reasonable period afterwards. Everything else is deleted or de-identified when it is no longer needed.

Security

We take reasonable technical and organisational steps to protect personal information, but no internet service can promise absolute security.

Your rights

You can ask us for access to the personal information we hold about you and ask us to correct it. Email theteam@concretemouldshop.com.au. If you are not satisfied with how we have handled your information or your request, you can complain to the Office of the Australian Information Commissioner, the privacy regulator under the Privacy Act 1988, at oaic.gov.au.

Contact

Concrete Mould Company Australia, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938.
Administration Australia: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia.
Email: theteam@concretemouldshop.com.au.

Please have this policy reviewed by a qualified Australian privacy adviser before launch.